Questions, Answered
Everything clients ask before their first booking. If yours is not here, message us on WhatsApp.
Before You Book
Do you provide the car as well?
Our core service places a professional driver in your own vehicle. If you need a car too, tell us when you book and we will arrange one with a partner supplier.
How much notice do you need?
Same-day bookings are usually fine — a driver is often available within the hour. For monthly placements we ask for two to three days so we can match the right person.
Can I book for a single trip?
Yes. One-off airport runs, meetings, evenings out and city tours are all available with a three-hour minimum on hourly bookings.
Can I change or cancel a booking?
Changes are free any time before the driver is dispatched. Cancellations are free up to two hours before the pickup time.
Do you operate outside Dubai?
Yes. We cover all seven emirates for inter-emirates trips, with fixed prices that include waiting time at the destination.
About Our Drivers
Are your drivers licensed and insured?
Every driver holds a valid UAE licence, and we verify their traffic file and residency documents before placement. Your own motor policy covers the vehicle as normal.
How are drivers selected?
Document check, in-person interview, supervised road assessment and service training. Only a fraction of applicants complete all four stages.
Can I request the same driver each time?
Yes — most regular clients do. Once you have a driver you like, we schedule them for your bookings whenever they are available.
Are drivers comfortable with children?
Our school-run and family drivers are trained on child-seat use and pickup procedures, and are briefed on your routine before day one.
Rates & Payment
How are rates calculated?
Hourly for short bookings, per trip for airport and safe-driver jobs, and a fixed monthly fee for regular placements. You receive the exact quote before confirming.
What is not included in the rate?
Salik tolls, paid parking and fuel are billed at cost. There are no booking or admin fees.
How do I pay?
Bank transfer, card link or cash on completion. Monthly clients are invoiced at the start of each month; corporate accounts can be invoiced in arrears.
Is there a deposit for monthly plans?
No deposit. Monthly plans run on a rolling basis with two weeks notice to stop or change the schedule.
Ready to Ride?
Tell us where you need to be. We confirm your driver on WhatsApp in minutes, any time of day.